ZHU SHA - 朱砂 - Cinnabar - Mini Bag 10g

While orders over $250 qualify for free shipping, delivery typically takes 5-7 days, which may not be suitable for urgent needs. When I attempted to return my order on the same day it arrived—still unopened—the store refused, citing that the herbs were in grams rather than bulk pounds, and therefore could not be returned. Does this mean only items ordered in pounds are eligible for returns? Also, if I order in grams, does the store actually open a larger bag in pounds? I find this hard to believe.